We are looking for a passionate Senior Salesforce Business Analyst to drive a variety of new initiatives in a fun, dynamic and challenging environment.
How will you make an impact?
In this role you will be responsible for:
Conduct current state business process analysis and recommend future state improvements to support business units needs and Salesforce best practices
Organize and lead requirement meetings with business sponsors, users, and other impacted teams.
Proactively search for ways to positively impact your business units success, such as new Salesforce features released, system and process improvements.
Implement and/or drive actual implementation/development of approved solution.
Develop both high-level and detailed business requirements documentation to support business needs and identify appropriate solution(s).
Utilize knowledge of Service & Sales Operations business processes to make recommendations to business and other impacted parties regarding solution options and deployment strategy.
Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
Be a part of on-going support and maintenance of Salesforce and conduct long-term improvement operations to ensure compatibility with evolving business requirements.
How will you make an impact?
In this role you will be responsible for:
Conduct current state business process analysis and recommend future state improvements to support business units needs and Salesforce best practices
Organize and lead requirement meetings with business sponsors, users, and other impacted teams.
Proactively search for ways to positively impact your business units success, such as new Salesforce features released, system and process improvements.
Implement and/or drive actual implementation/development of approved solution.
Develop both high-level and detailed business requirements documentation to support business needs and identify appropriate solution(s).
Utilize knowledge of Service & Sales Operations business processes to make recommendations to business and other impacted parties regarding solution options and deployment strategy.
Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
Be a part of on-going support and maintenance of Salesforce and conduct long-term improvement operations to ensure compatibility with evolving business requirements.
Requirements:
5+ business analysis experience
3+ years Salesforce implementation experience; including Service Cloud, Sales Cloud & Communities
Good understanding of standard business processes (Service, Sales, Operations, etc.)
Proficient with Apex & VisualForce is advantage
Highly analytical, logical and good problem solver
Willingness to learn and actively pursues higher level knowledge
Excellent communication and people skills
Experience in working in fast-paced environment and juggling simultaneous tasks
B.Sc. in Industrial Engineering / Information Systems / Similar
English High Level
Experience with additional information systems and technologies is advantage
5+ business analysis experience
3+ years Salesforce implementation experience; including Service Cloud, Sales Cloud & Communities
Good understanding of standard business processes (Service, Sales, Operations, etc.)
Proficient with Apex & VisualForce is advantage
Highly analytical, logical and good problem solver
Willingness to learn and actively pursues higher level knowledge
Excellent communication and people skills
Experience in working in fast-paced environment and juggling simultaneous tasks
B.Sc. in Industrial Engineering / Information Systems / Similar
English High Level
Experience with additional information systems and technologies is advantage
This position is open to all candidates.
