Become a key player in building relationships, managing orders, and contributing to the success of our sales team.
Key Responsibilities
Responsible for maintaining close relationships with partners and field to insure all sales, service, and billing needs are handled properly.
A focal point on all post-sales, order related issues including order processing
Training of sales representatives and partners on operations, ordering processes and post sales issues
Continually learn and develop a working knowledge of all company processes and procedures; understand and support the department policies and procedures
Analyzing trends and proactive solutions on post sales issues and order related processes
Project Management of ongoing projects
Exceptional service orientation & communication skills (written and verbal)
Strong interpersonal skills and the ability to show empathy and creativity in challenging situations.
Adaptability: Ability to swiftly adjust priorities and focus based on business demands.
Attention to detail, outstanding follow-through and time management skills: Capable of multitasking and completing tasks on time, even with conflicting priorities.
Decision-Making Skills: Make independent decisions promptly, understanding the urgency of order fulfillment and aligning with business needs.
At least 1 year of experience in a customer service/sales support role, involving the administration and communication of customer requests.
Excellent English
Extended shifts at the end of the quarter (last week of each quarter)
Experience working with Salesforce.com and SAP – advantage
