Responsibilities:
* Provide application support for multiple mission-critical applications in SaaS and cloud environments.
* Troubleshoot and resolve application, instance, and/or system issues.
Develop, implement, document, and execute standard operations procedures, including monitoring.
* Working with Engineering to design automation of procedures, deployment, controls, and Security.
* Provide technical expertise and advocacy around how solutions should be implemented in production from SaaS Operations POV.
* Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment.
* Communicate deployment and production-related activities internally and externally when appropriate.
* Participate in an on-call rotation to provide coverage during off business hours