What will you be doing?
Managerial:
Lead and manage a team of FinCrime analysts / Risk Data Analysts
Coach, train, motivate, and drive the performance of the team
Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs
Manage teams practice, provide ongoing feedback, foster teamwork and, collaboration, and meet team and company-related goals
Support the team to achieve its operational objectives, manage workloads and analysts professional development
Set individual and team KPIs, ensure adherence, and manage teams expectations and performance
Professional:
Manage professional aspects of Risk data analysis and risk solutions/controls development and be a point for escalations
Supervise, support and monitor Risk research and deliverables
Ensure performance based on established goals, benchmarks and milestones
Drive innovation and enhancement initiatives to support scale, efficiency and automation
Ensure consistency in practices, policies, and procedures
Identify and address gaps and opportunities in individual and team performance
Interpersonal:
Work closely with other teams and departments to support the development of risk-related tools, processes and products to improve risk mechanisms and CX
Work closely and communicate with large enterprise clients and external 3rd parties
Bachelors degree – a must.
Has at least 3 years of proven track record in successful managerial experience – a must.
Has at least 2 years of relevant professional work experience in online. risk/compliance management, fraud prevention, or compliance/risk with a global payment/remittance/e-commerce platform, chargebacks, and disputes – a must.
Has excellent communication skills and English (both written and spoken) – a must.
A positive, energetic, bold, and communicative people-person – a must.
Has proven, strong cross-team collaboration and interpersonal skills.
A well- organized, energetic individual with a can-do approach.
A problem solver, who is experienced working under pressure.
Has a flexible attitude and emotional agility.
Able to cope with changing requirements and levels of uncertainty in a fast-paced environment.
An independent and opinionated thinker, who take initiative and can see processes through.
