In this role, youll work closely to our operational team and be their main point of contact. Youll be responsible to monitor and analyze key risk indicators, performance metrics, and operational data to identify trends, patterns, and areas for improvement.
The position is temporary for 6 months.
Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.
What am I going to do?
Handle Risk escalations of the Risk Operations team located in Belgrad.
Conduct monthly QA for risk tasks to ensure high-quality performance and schedule training sessions as needed
Create and update risk policies and procedures and tailor the content for agents.
Proactively identify opportunities for innovation and improvement to reduce fraud on the platform and optimize processes
Drive continuous improvement in operational efficiency and effectiveness
Collaborate closely with Customer Support, Product, Data, and other departments to foster effective communication and execution.
1-2 years of experience in the Risk Management field
Excellent written and verbal communication skills both in English and Hebrew.
Experience in creating and maintaining knowledge base articles and other documentation
Experience in conducting QA checks and ensuring high-quality performance – an advantage
Background in Excel and SQL – an advantage
