Were looking for a Program Manager to operate our program successfully facing our clients.
The successful candidate will be passionate about driving our program KPIs and make our customer's success team shine facing our clients. All this, to see the reward of making a real change in seniors ability to live a full life independently at their location of choice.
Responsibilities:
Monitor business KPIs, identify risks, and develop mitigation plans
Drive and monitor the execution of program campaigns
Conducting analysis and drawing actionable insights
Task management (ongoing & ad-hoc) to develop alignment across all teams and to ensure sync between various assignments (Research, product, legal, actuary, operations, projects etc)
Take part in cross-functional efforts in key initiatives to support to U.S. account management team while ensuring high standards and timely deliverables to ensure customer needs are met
Resolving issues and managing escalations when necessary.
Monitor and report on programs progress and escalate issues or areas of concern.
The successful candidate will be passionate about driving our program KPIs and make our customer's success team shine facing our clients. All this, to see the reward of making a real change in seniors ability to live a full life independently at their location of choice.
Responsibilities:
Monitor business KPIs, identify risks, and develop mitigation plans
Drive and monitor the execution of program campaigns
Conducting analysis and drawing actionable insights
Task management (ongoing & ad-hoc) to develop alignment across all teams and to ensure sync between various assignments (Research, product, legal, actuary, operations, projects etc)
Take part in cross-functional efforts in key initiatives to support to U.S. account management team while ensuring high standards and timely deliverables to ensure customer needs are met
Resolving issues and managing escalations when necessary.
Monitor and report on programs progress and escalate issues or areas of concern.
Requirements:
Minimum 5-7 years of work experience in customer support, project management or related roles.
Track record of task management skills and ability to manage multiple priorities simultaneously and to facilitate /guide meetings effectively
Experienced with stakeholder management
Experienced working in a fast dynamic paced organization
Experienced in a multicultural working environment.
Fluent English speaker (verbal and written).
Minimum 5-7 years of work experience in customer support, project management or related roles.
Track record of task management skills and ability to manage multiple priorities simultaneously and to facilitate /guide meetings effectively
Experienced with stakeholder management
Experienced working in a fast dynamic paced organization
Experienced in a multicultural working environment.
Fluent English speaker (verbal and written).
This position is open to all candidates.
