We are seeking a highly organized and strategic Product Manager Portfolio to drive roadmap alignment and cross-organizational visibility across our Customer Experience (CX) product suite. In this role, you will serve as a central coordination pointensuring that all product lines align to shared goals, release timelines, and platform-level priorities.
How will you make an impact?
You will be responsible for managing and communicating a unified roadmap view, identifying risks and dependencies, and enabling consistency in planning across product, engineering, marketing, sales, and customer-facing functions.
This is a high-impact role ideal for someone who thrives on structure, collaboration, and delivering clarity in complex environments.
Portfolio Roadmap Management
Own the creation, maintenance, and communication of the cross-product roadmap for CXone and related CX solutions
Partner with product managers across multiple teams to collect, align, and synthesize individual roadmaps into a coherent portfolio view
Track dependencies, identify conflicts or gaps, and proactively escalate risks or misalignments
Strategic Planning & Alignment
Coordinate quarterly and annual planning processes across product and engineering teams
Align roadmaps with strategic business priorities, GTM plans, and platform-level objectives
Facilitate alignment between technical deliverables and market/customer needs
Cross-Functional Collaboration
Serve as a liaison between Product, Engineering, Product Marketing, Sales Enablement, and Executive Leadership
Ensure consistency of messaging, prioritization, and timing across initiatives
Support communication of roadmap themes and updates to both internal and external stakeholders
Communication & Transparency
Build and deliver executive-level presentations and planning artifacts
Maintain shared roadmap tools and documentation that improve visibility and decision-making
Champion portfolio planning best practices across teams.
How will you make an impact?
You will be responsible for managing and communicating a unified roadmap view, identifying risks and dependencies, and enabling consistency in planning across product, engineering, marketing, sales, and customer-facing functions.
This is a high-impact role ideal for someone who thrives on structure, collaboration, and delivering clarity in complex environments.
Portfolio Roadmap Management
Own the creation, maintenance, and communication of the cross-product roadmap for CXone and related CX solutions
Partner with product managers across multiple teams to collect, align, and synthesize individual roadmaps into a coherent portfolio view
Track dependencies, identify conflicts or gaps, and proactively escalate risks or misalignments
Strategic Planning & Alignment
Coordinate quarterly and annual planning processes across product and engineering teams
Align roadmaps with strategic business priorities, GTM plans, and platform-level objectives
Facilitate alignment between technical deliverables and market/customer needs
Cross-Functional Collaboration
Serve as a liaison between Product, Engineering, Product Marketing, Sales Enablement, and Executive Leadership
Ensure consistency of messaging, prioritization, and timing across initiatives
Support communication of roadmap themes and updates to both internal and external stakeholders
Communication & Transparency
Build and deliver executive-level presentations and planning artifacts
Maintain shared roadmap tools and documentation that improve visibility and decision-making
Champion portfolio planning best practices across teams.
Requirements:
Education & Experience:
Bachelors degree in Business, Computer Science, or a related field
5+ years of experience in Product Management, Program Management, or Portfolio Operations
Experience managing multi-product roadmaps or coordinating product planning in large organizations
Skills & Competencies:
Excellent organizational and program coordination skills
Strong communication and presentation skills, especially with executive audiences
Ability to synthesize and align inputs from diverse stakeholders into a cohesive plan
Skilled at navigating ambiguity and driving alignment in matrixed environments
Familiarity with product development methodologies (Agile, SAFe, etc.) and planning tools (e.g., Aha!, Jira, Confluence)
Bonus:
Experience in B2B SaaS or customer experience platforms
Prior exposure to portfolio planning, capacity planning, or strategic operations roles
Strong data-driven decision-making and reporting capabilities.
Education & Experience:
Bachelors degree in Business, Computer Science, or a related field
5+ years of experience in Product Management, Program Management, or Portfolio Operations
Experience managing multi-product roadmaps or coordinating product planning in large organizations
Skills & Competencies:
Excellent organizational and program coordination skills
Strong communication and presentation skills, especially with executive audiences
Ability to synthesize and align inputs from diverse stakeholders into a cohesive plan
Skilled at navigating ambiguity and driving alignment in matrixed environments
Familiarity with product development methodologies (Agile, SAFe, etc.) and planning tools (e.g., Aha!, Jira, Confluence)
Bonus:
Experience in B2B SaaS or customer experience platforms
Prior exposure to portfolio planning, capacity planning, or strategic operations roles
Strong data-driven decision-making and reporting capabilities.
This position is open to all candidates.
