Youll become a subject-matter expert in payment-disputes and AI+ behavioral decision-making. This will enable you to analyze the full dispute lifecycle, QA and improve AI agent performance, and build compelling evidence defense cases that convince card-issuers to reverse disputes. Over time, youll take on full product ownership – from data ingestion to AI calibration – truly making this one of the most futuristic analyst roles in the industry.
Primary Responsibilities:
Master the Domain: Learn card scheme (e.g. Visa) rules & PSP (e.g. PayPal) workflows.
Analyze & optimize performance across the dispute funnels, identify improvement areas, and increase win rates and recovery rates, as well as create dashboards for monitoring.
Combine data and dispute rules into persuasive evidence that resonate with human decision-makers.
Manage the AI agents structure, logic, prompts and optimize outputs and processes in collaboration with Product & Engineering teams.
Secondary Responsibilities:
Support Proof of Concepts for VIP clients, including select customer-facing work.
Collaborate with the offsite Operations team on manual processes and new data integrations.
What It Takes:
1-4 years of experience in data/product analysis or a related role – Must.
High proficiency with SQL or Python – Must, experience with Python is an Advantage.
English is a must – Youll be working with people who do not speak Hebrew.
Very analytical, focused, organized, autodidact, eye for detail, and undeterred by challenges; Can do/ Problem-Solver/ Senior Mentality Approach.
Strong interpersonal skills with a collaborative mindset. Prepare for cross-functional collaboration with Product, Engineering & Operations.
Proactive adopter of AI tools.
Advantages:
Direct experience with card payment disputes/chargebacks.
Background in FinTech, payments, or fraud prevention.
