we are looking for a Order Management Specialist.
What will you do?
Reporting to Global Freight & OM Manager, create and execute a flawless, customer-centric process encompassing order to invoice
Point of contact for customers for all sales orders, returns, exchanges for regions with a focus on high-value capital equipment orders, working with senior management of the sales team on highly complex tailored transactions
Coordination of domestic and international Freight and Logistics methods for capital equipment ensuring on-time delivery to customers
Ensure accuracy of price quotes, sales prices and discounts to customers
Monitor KPIs for the department to reach top tier status
Support Global Freight & OM Manager in ad-hoc strategic projects
What will you do?
Reporting to Global Freight & OM Manager, create and execute a flawless, customer-centric process encompassing order to invoice
Point of contact for customers for all sales orders, returns, exchanges for regions with a focus on high-value capital equipment orders, working with senior management of the sales team on highly complex tailored transactions
Coordination of domestic and international Freight and Logistics methods for capital equipment ensuring on-time delivery to customers
Ensure accuracy of price quotes, sales prices and discounts to customers
Monitor KPIs for the department to reach top tier status
Support Global Freight & OM Manager in ad-hoc strategic projects
Requirements:
Associates or Bachelors Degree
Capital Equipment experience is highly desirable
3+ Years of experience in Customer Service, Logistics or operations, desired
Creative problem-solver with a talent for relationship management
Ability to work with minimal supervision and in high-pressure environments
Superb communication skills
Associates or Bachelors Degree
Capital Equipment experience is highly desirable
3+ Years of experience in Customer Service, Logistics or operations, desired
Creative problem-solver with a talent for relationship management
Ability to work with minimal supervision and in high-pressure environments
Superb communication skills
This position is open to all candidates.
