* Translate Delivery’s strategic goals into clear, scalable execution plans, with margin optimization as a core KPI.
* Lead cross-Delivery operational coordination and methodology, partnering with vertical leads to translate client and project needs into scalable, automated workflows that drive standardization, efficiency, and effectiveness.
* Build, mentor, and scale a high-performing Operations team, ensuring Ops Managers act as clear POCs for their verticals.
* Drive the adoption of new automation and AI-based operational tooling across Delivery to improve scale and efficiency.
* Track operational performance and impact through KPIs, dashboards, and structured reporting.
* Own Delivery operational governance, including org charts, onboarding flows, and cross-Delivery operational processes.
* Own Delivery knowledge management, ensuring operational and client data is organized, accessible, and reusable.
* Plan and manage the Delivery budget, including forecasting, expense tracking, margin analysis, and vendor optimization.
* Act as the VP Operations’ right hand, supporting Delivery-related planning, presentations, and ad-hoc strategic initiatives.
About ActiveFence:
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
* Highly autonomous and independent, a leader who is capable of managing multiple priorities, resolving conflicts, and clearing obstacles without needing close supervision.
* Trust-builder who earns respect quickly, rallies people, and operates with high energy and a strong bias for execution.
* Able to challenge existing processes and propose better operational solutions.
* Experience working with budgets and cost-aware operations.
* Strong orientation toward documentation and knowledge management.
* Tech-oriented, with the ability to quickly learn new technologies and practice areas.
* AI enthusiast and a savvy user of LLMs & Gen AI apps.
* 3-5 years of experience in building and optimizing business processes using technological solutions, with a focus on automation.
* 3 years of experience leading Operations or Project Management teams.
* Intelligence background from intelligence units (Webint, OSINT, etc) – big advantage
* Excellent spoken and written English.
