Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure that we provide an excellent customer experience, while ensuring that remains compliant as a regulated financial services institution.
What youll do:
Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes
Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment
Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening
Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements
Collaborate with Product to drive operational efficiencies through internal product improvements
Monitor regional payment and treasury operations, including the safeguarding of customer funds
Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency
A problem solver – You use data to identify root causes, inform decisions, and measure the success of initiatives
Process driven – You enjoy following and creating procedures to ensure an efficient and well-documented process
A team player – You enjoy working independently as much as you enjoy working with a team
A master prioritiser – You use your sound judgment to assess all of the tasks at hand and make the decision on the order in which you complete each task
A people person – Building relationships with internal and external stakeholders comes easily to you
