As a NOC Engineer, You will be part of the team that supports the Cloud infrastructure health and service monitoring 24×7.
The group supports the ERT (Emergency Response Team) and Operations team, providing first-level support, troubleshooting for all operative and infrastructure incidents for a global distributed network, and maintaining internal tickets, alerts, and KPIs. You will perform the initial evaluation and, if unable to resolve the issue, will escalate it to the relevant team with needed information. The Engineer will manage the war room if needed and relay the impact to all relevant parties.
The group supports the ERT (Emergency Response Team) and Operations team, providing first-level support, troubleshooting for all operative and infrastructure incidents for a global distributed network, and maintaining internal tickets, alerts, and KPIs. You will perform the initial evaluation and, if unable to resolve the issue, will escalate it to the relevant team with needed information. The Engineer will manage the war room if needed and relay the impact to all relevant parties.
Requirements:
What you need:
Networking flows and protocols knowledge with the ability to understand the distributed SaaS environment.
Good understanding of and experience with managing incidents and supporting systems.
Availability to work in shifts 24/7- at least 5 shifts a week.
Customer and service oriented- experience in a customer facing/support role- a significant advantage.
Excellent troubleshooting and diagnosis capabilities.
Excellent communication skills and teamwork.
Excellent time management, multitasking, and prioritization skills.
Perceptive, fast learner, and able to perform well under pressure.
Create and follow runbooks to assure system health and KPI.
Manage real time incidents with multiple teams.
Clear understanding of networking elements and back-end systems.
What you need:
Networking flows and protocols knowledge with the ability to understand the distributed SaaS environment.
Good understanding of and experience with managing incidents and supporting systems.
Availability to work in shifts 24/7- at least 5 shifts a week.
Customer and service oriented- experience in a customer facing/support role- a significant advantage.
Excellent troubleshooting and diagnosis capabilities.
Excellent communication skills and teamwork.
Excellent time management, multitasking, and prioritization skills.
Perceptive, fast learner, and able to perform well under pressure.
Create and follow runbooks to assure system health and KPI.
Manage real time incidents with multiple teams.
Clear understanding of networking elements and back-end systems.
How can you stand out:
Experience with similar positions/companies.
Experience with monitoring tools, routers, switches, load balancers, and firewalls.
Knowledge of scripting languages and security protocols.
BSc/BA in Computer Science or equivalent.
This position is open to all candidates.
