How you’ll spend your day
Network support for WAN, Campus LAN and Datacenter devices
Hands-on troubleshooting experience in following Routing Protocols EIGRP, OSPF and BGP
Network hardware platform support for Cisco Nexus, Wireless (Cisco/Aruba) Riverbed and F5 load balancers.
Provide level 2 support for network services and requests.
Installation/upgradation of network hardware and software.
Proactively monitor, analyze and ensure performance and availability.
Respond to critical network incidents and take ownership of the tickets and work through to resolution.
Open problem ticket with device vendors and service providers and ensure timely resolution.
Perform configuration changes and maintenance activities.
Represent changes in CAB meetings.
Monitor and perform maintenance of network devices and tools.
Familiar with IT Service Management (ITSM) processes.
Your experience and qualifications
Engineering/Bachelor’s degree in IT or equivalent field
Leading certifications in Networking (CCNA, CCNP etc)
6-8 years of relevant experience in Network operations
Global enterprise experience preferred
Highly knowledgeable in network technologies (WAN, datacenter networks and campus LAN).
Good understanding of following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF); Quality of Service; MPLS; Ethernet
Experience in Cisco/Aruba wireless technology
Experience with Cisco, HP/Aruba, Riverbed tools and technologies.
Familiar with Service Now ticketing tool and Solarwinds monitoring tool
Added advantage knowledge in Cisco ACI, SD-WAN, SDN Network and Network scripting (pearl/python/SWQL)