We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating content – in any which way (written content, visual content and more)
Responsibilities
Take full ownership of all our Help Centers, developing and implementing a robust content strategy based on insights from Customer Support teams and data analysis.
Collaborate with different teams to develop our brand guide and tone of voice.
Work closely with Support and Product teams to identify knowledge gaps and update content accordingly, ensuring continuous improvement of our knowledge bases.
Oversee content in multiple languages, collaborating with translators to keep all supported languages up to date.
Lead and define the roadmap and priorities for our team of Content Writers, setting personal goals, KPIs, SLAs.
2+ years experience managing a Knowledge Base and / or Help Center.
2+ years of content writing and/or editorial experience.
2+ years of experience managing teams.
Ability to work with technical and non-technical written materials.
Deep understanding of and passion for product, marketing, and technology.
Customer-facing experience – advantage.
Native English and Hebrew speaker with excellent articulation skills.
Tech savvy with an understanding of the customer experience.
