We are looking for an ITOPS integrator to join our Passive Systems team within the Retail Division. In this role, you will take part in monitoring, troubleshooting, and supporting mission-critical financial systems across multiple channels (web, mobile, and core banking). You will work closely with technical squads, support centers, and business stakeholders to ensure smooth system operations and high service availability.
Key Responsibilities
* Manage Tier-2 incidents and service requests (via Jira, Mitav, etc.), including prioritization and SLA compliance.
* Perform root cause analysis, provide first-level investigation, and ensure full resolution lifecycle tracking.
* Oversee continuous monitoring and control of systems using tools such as Splunk, Glassbox, and Dynatrace.
* Collaborate with squads to resolve cross- system issues and support new system rollouts.
* Build and maintain infrastructure for new and existing systems (certificates, servers, vaults, services, etc.).
* Maintain strong communication with support centers and provide professional service with high availability.
Key Responsibilities
* Manage Tier-2 incidents and service requests (via Jira, Mitav, etc.), including prioritization and SLA compliance.
* Perform root cause analysis, provide first-level investigation, and ensure full resolution lifecycle tracking.
* Oversee continuous monitoring and control of systems using tools such as Splunk, Glassbox, and Dynatrace.
* Collaborate with squads to resolve cross- system issues and support new system rollouts.
* Build and maintain infrastructure for new and existing systems (certificates, servers, vaults, services, etc.).
* Maintain strong communication with support centers and provide professional service with high availability.
Requirements:
* Experience in IT operations, integration, or production support roles.
* Familiarity with monitoring tools (Splunk, Dynatrace, Glassbox) and incident management platforms (Jira, Mitav).
* Knowledge of core architecture components (ESB, TOBE, Masila).
* Strong analytical and problem-solving skills, with the ability to prioritize and multitask.
* High service orientation, teamwork abilities, and strong self-learning skills.
* Experience in IT operations, integration, or production support roles.
* Familiarity with monitoring tools (Splunk, Dynatrace, Glassbox) and incident management platforms (Jira, Mitav).
* Knowledge of core architecture components (ESB, TOBE, Masila).
* Strong analytical and problem-solving skills, with the ability to prioritize and multitask.
* High service orientation, teamwork abilities, and strong self-learning skills.
This position is open to all candidates.
