WHAT YOULL DO
Provide tier 1 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.
4+ years of experience supporting end users both in-person and remotely.
Significant experience providing software support to Windows and macOS users.
Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment.
Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity.
Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure.
Experience in managing configuration and service of AV systems (example: neat, poly etc).
Experience with cloud service providers such as AWS, GCP, and Azure – Advantage.
