We are looking for an IT Systems Engineer to join our team and help scale our global operations.
You'll own the technical architecture of our SaaS applications, identity platform, and endpoint management strategy, ensuring they work together seamlessly. This is a hands-on engineering role where you'll design scalable solutions, serve as the Tier 2-3 escalation point for complex technical challenges, and help shape how we integrate AI-powered tools into our environment
Job responsibilities:
SaaS & Identity Architecture
Help with the design and evolution of our SaaS strategy, ensuring scalable, secure, and seamless management of enterprise applications.
Own the Okta identity platform: SSO/SAML configuration, SCIM provisioning, lifecycle automation, and access governance across 50+ applications.
Define standards, policies, and best practices for application integration, implemented across the broader IT team.
Build and maintain integrations between SaaS platforms to streamline data flows and reduce manual administration
Continuously evaluate new tools, AI-powered applications, and frameworks to strengthen our SaaS capabilities, including building the integration strategy for each.
Support the integration and governance of AI-powered tools, ensuring secure deployment aligned with IT and Security policies.
Endpoint & Device Management
Administer and optimize Jamf Pro (Macs) and JumpCloud (Windows devices), ensuring compliance, security, and seamless user experience.
Optimize deployment and lifecycle workflows to enable zero-touch onboarding and efficient device management
Partner with IT Specialists to operationalize onboarding, compliance, and device lifecycle processes at scale.
Support audit, reporting, and compliance initiatives by maintaining clear visibility into device health and fleet metrics.
Tier 2-3 Support & Team Collaboration
Serve as the escalation point for complex MDM, identity, and SaaS-related issues, performing root cause analysis and driving resolution.
Collaborate with IT Specialists to support day-to-day IT operations, guiding execution while helping resolve advanced tickets.
Work closely with IT Security Engineers to align system configurations with company-wide security and compliance objectives.
Identify opportunities to reduce ticket volume through self-service capabilities and process improvements.
You'll own the technical architecture of our SaaS applications, identity platform, and endpoint management strategy, ensuring they work together seamlessly. This is a hands-on engineering role where you'll design scalable solutions, serve as the Tier 2-3 escalation point for complex technical challenges, and help shape how we integrate AI-powered tools into our environment
Job responsibilities:
SaaS & Identity Architecture
Help with the design and evolution of our SaaS strategy, ensuring scalable, secure, and seamless management of enterprise applications.
Own the Okta identity platform: SSO/SAML configuration, SCIM provisioning, lifecycle automation, and access governance across 50+ applications.
Define standards, policies, and best practices for application integration, implemented across the broader IT team.
Build and maintain integrations between SaaS platforms to streamline data flows and reduce manual administration
Continuously evaluate new tools, AI-powered applications, and frameworks to strengthen our SaaS capabilities, including building the integration strategy for each.
Support the integration and governance of AI-powered tools, ensuring secure deployment aligned with IT and Security policies.
Endpoint & Device Management
Administer and optimize Jamf Pro (Macs) and JumpCloud (Windows devices), ensuring compliance, security, and seamless user experience.
Optimize deployment and lifecycle workflows to enable zero-touch onboarding and efficient device management
Partner with IT Specialists to operationalize onboarding, compliance, and device lifecycle processes at scale.
Support audit, reporting, and compliance initiatives by maintaining clear visibility into device health and fleet metrics.
Tier 2-3 Support & Team Collaboration
Serve as the escalation point for complex MDM, identity, and SaaS-related issues, performing root cause analysis and driving resolution.
Collaborate with IT Specialists to support day-to-day IT operations, guiding execution while helping resolve advanced tickets.
Work closely with IT Security Engineers to align system configurations with company-wide security and compliance objectives.
Identify opportunities to reduce ticket volume through self-service capabilities and process improvements.
Requirements:
Required:
6+ years of experience in IT, including 3+ years focused on SaaS administration, identity management, and systems integration.
Hands-on experience with identity platforms such as Okta, including SAML/SSO, SCIM provisioning, lifecycle rules, and access governance.
Proven deep expertise with MDM platforms such as Jamf, JumpCloud, or Intune.
Demonstrated ability to evaluate and integrate AI-powered enterprise tools, including understanding of data governance, API integration patterns, and responsible AI deployment.
Strong integration skills – practical experience building workflows using APIs, webhooks and automation platforms.
Scripting proficiency in Python, Bash, or PowerShell to automate workflows and drive efficiency at scale.
Proven Tier 3 support experience in a global, fast-paced environment, collaborating across time zones and teams.
A proactive mindset and strong sense of ownership – comfortable leading projects end-to-end and driving impact.
Preferred:
Experience with Google Workspace administration at scale.
Deep understanding of macOS, Windows, compliance, and lifecycle best practices.
Experience with AI-powered IT tools and understanding of responsible AI integration in enterprise environments.
Experience with HRIS platforms (especially Bob), Slack, Asana, Notion, Jira or other enterprise applications.
Experience with ITSM platforms including their workflows and integrations.
Experience implementing AI tools in enterprise environments, including prompt engineering basics, AI agent workflows, or LLM-based automation.
Required:
6+ years of experience in IT, including 3+ years focused on SaaS administration, identity management, and systems integration.
Hands-on experience with identity platforms such as Okta, including SAML/SSO, SCIM provisioning, lifecycle rules, and access governance.
Proven deep expertise with MDM platforms such as Jamf, JumpCloud, or Intune.
Demonstrated ability to evaluate and integrate AI-powered enterprise tools, including understanding of data governance, API integration patterns, and responsible AI deployment.
Strong integration skills – practical experience building workflows using APIs, webhooks and automation platforms.
Scripting proficiency in Python, Bash, or PowerShell to automate workflows and drive efficiency at scale.
Proven Tier 3 support experience in a global, fast-paced environment, collaborating across time zones and teams.
A proactive mindset and strong sense of ownership – comfortable leading projects end-to-end and driving impact.
Preferred:
Experience with Google Workspace administration at scale.
Deep understanding of macOS, Windows, compliance, and lifecycle best practices.
Experience with AI-powered IT tools and understanding of responsible AI integration in enterprise environments.
Experience with HRIS platforms (especially Bob), Slack, Asana, Notion, Jira or other enterprise applications.
Experience with ITSM platforms including their workflows and integrations.
Experience implementing AI tools in enterprise environments, including prompt engineering basics, AI agent workflows, or LLM-based automation.
This position is open to all candidates.
