Responsibilities:
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.
At least 2 years of experience in Help Desk or IT Support roles.
Strong customer-service orientation with exceptional user support skills.
Excellent communication skills to interact effectively across all organizational levels.
Proficiency in resolving IT issues for macOS and Windows operating systems, alongside strong familiarity with IT equipment and peripherals.
Experience with IT management environments such as Jamf, Microsoft Azure, Active Directory, Okta, Microsoft Office 365, and Google Workspace.
Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS).
Strong knowledge of information security principles and best practices.
A proactive mindset with curiosity and eagerness to learn and integrate new technologies.
Fluent in Hebrew and English.
