Required IT Service Desk Specialist
As an IT Service Desk Specialist, you will be pivotal in providing comprehensive IT support, ensuring seamless operations for both our Ramat Gan office and remote employees across Israel. If you thrive on ownership, collaboration, and solving technical challenges in a dynamic environment, this role offers a unique opportunity to make a significant impact.
As an IT Service Desk Specialist, you will:
Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, ensuring quick resolution for login, application, performance, and connectivity challenges.
Take ownership of incidents from start to finish, providing timely updates and effective communication with users, management, and team members.
Respond to and resolve incidents and service requests, ensuring user satisfaction and minimal disruption to daily operations.
Maintain and improve our knowledge base by creating detailed documentation for recurring issues and resolutions.
Troubleshoot and escalate office-related issues such as A/V, printers, and network connectivity when necessary.
Lead the onboarding process by deploying hardware, managing system access, and providing essential IT training for new employees.
Manage user access and permissions during key employee lifecycle events such as onboarding and offboarding.
Work independently to prioritize and track your tasks, ensuring minimal supervision is required.
As an IT Service Desk Specialist, you will be pivotal in providing comprehensive IT support, ensuring seamless operations for both our Ramat Gan office and remote employees across Israel. If you thrive on ownership, collaboration, and solving technical challenges in a dynamic environment, this role offers a unique opportunity to make a significant impact.
As an IT Service Desk Specialist, you will:
Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, ensuring quick resolution for login, application, performance, and connectivity challenges.
Take ownership of incidents from start to finish, providing timely updates and effective communication with users, management, and team members.
Respond to and resolve incidents and service requests, ensuring user satisfaction and minimal disruption to daily operations.
Maintain and improve our knowledge base by creating detailed documentation for recurring issues and resolutions.
Troubleshoot and escalate office-related issues such as A/V, printers, and network connectivity when necessary.
Lead the onboarding process by deploying hardware, managing system access, and providing essential IT training for new employees.
Manage user access and permissions during key employee lifecycle events such as onboarding and offboarding.
Work independently to prioritize and track your tasks, ensuring minimal supervision is required.
Requirements:
4+ years of experience in IT support or a similar role, with a track record of successfully managing and resolving technical issues.
Proven expertise in troubleshooting both Windows and macOS environments.
Experience in administering common SaaS tools like Okta, Zoom, Slack, Office 365, and Google Workspace.
Strong knowledge of networking equipment and internet protocols, including TCP/IP, DNS, and DHCP.
Familiarity with Mobile Device Management (MDM) solutions, particularly JAMF, is a plus.
Excellent communication, interpersonal, and customer service skills, with a patient, empathetic, and professional approach.
Proven experience supporting a remote workforce, ensuring smooth technical operations regardless of location.
The ability to manage and prioritize multiple ongoing incidents and requests effectively.
Availability for a full-time on-site position in Ramat Gan.
4+ years of experience in IT support or a similar role, with a track record of successfully managing and resolving technical issues.
Proven expertise in troubleshooting both Windows and macOS environments.
Experience in administering common SaaS tools like Okta, Zoom, Slack, Office 365, and Google Workspace.
Strong knowledge of networking equipment and internet protocols, including TCP/IP, DNS, and DHCP.
Familiarity with Mobile Device Management (MDM) solutions, particularly JAMF, is a plus.
Excellent communication, interpersonal, and customer service skills, with a patient, empathetic, and professional approach.
Proven experience supporting a remote workforce, ensuring smooth technical operations regardless of location.
The ability to manage and prioritize multiple ongoing incidents and requests effectively.
Availability for a full-time on-site position in Ramat Gan.
This position is open to all candidates.
