We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to our global users and lead the daily IT Operations and Helpdesk tasks.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.
Requirements:
At least 4-5 years experience as a Help Desk / IT Support.
Deep knowledge of Mac, Linux, and Windows OS.
Familiarity with Hardware components (Desktops, Laptops, Printers, Servers).
Experience with: Intune, JumpCloud, Okta, AzureAD, O365, Google Workspace
IT & Cloud environment understanding.
Knowledge of networking protocols – advantage
Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.
Motivated team player who helps drive the team forward.
Service-oriented with great communication and interpersonal skills.
Quick learner and great attention to detail.
Excellent analytical and problem-solving skills.
Willingness to work flexible hours as workload may demand.
IT certifications – an advantage.
Fluent Hebrew & English.
At least 4-5 years experience as a Help Desk / IT Support.
Deep knowledge of Mac, Linux, and Windows OS.
Familiarity with Hardware components (Desktops, Laptops, Printers, Servers).
Experience with: Intune, JumpCloud, Okta, AzureAD, O365, Google Workspace
IT & Cloud environment understanding.
Knowledge of networking protocols – advantage
Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.
Motivated team player who helps drive the team forward.
Service-oriented with great communication and interpersonal skills.
Quick learner and great attention to detail.
Excellent analytical and problem-solving skills.
Willingness to work flexible hours as workload may demand.
IT certifications – an advantage.
Fluent Hebrew & English.
This position is open to all candidates.
