Required IT & IS Support Tier 2
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
You will work as a team player in the Tier 2 Support Team, interface with employees, and provide technical support for the company.
Key Responsibilities:
Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
Services supported:
– Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
– Software and Applications, such as Monday and Teams
– Office 365,Intune, Active Directory, Okta.
– Network printers and printers server IP telephony, and conferencing equipment.
Deep troubleshooting of hardware and software issues.
Research, diagnose, troubleshoot, and identify solutions to end-user issues.
Follow standard procedures for escalation of unresolved issues.
On/Offboarding of employees and changes throughout their lifecycle.
Supporting large company events remotely through Teams and in-person
Conference Rooms: Troubleshooting and configuration.
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
You will work as a team player in the Tier 2 Support Team, interface with employees, and provide technical support for the company.
Key Responsibilities:
Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
Services supported:
– Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
– Software and Applications, such as Monday and Teams
– Office 365,Intune, Active Directory, Okta.
– Network printers and printers server IP telephony, and conferencing equipment.
Deep troubleshooting of hardware and software issues.
Research, diagnose, troubleshoot, and identify solutions to end-user issues.
Follow standard procedures for escalation of unresolved issues.
On/Offboarding of employees and changes throughout their lifecycle.
Supporting large company events remotely through Teams and in-person
Conference Rooms: Troubleshooting and configuration.
Requirements:
Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
Service-oriented, self-motivated, and a team player.
Willing to support users in standby/shifts globally.
Excellent written and verbal communication skills in English and Hebrew.
Willingness to learn new IT areas and aspects.
Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
Windows 10/11 workstations: Deploying and supporting Windows endpoints.
MAC OS: Deploying and supporting Windows endpoints.
Active Directory: Users, computers, and group management.
Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
Basic knowledge & troubleshooting of computer hardware.
Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.
Advantages:
Knowledge and experience supporting:
Linux OS.
PowerShell.
Windows Servers.
DNS, DHCP.
Jira and Confluence
Intune
Microsoft Entra
Microsoft Azure.
Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
Service-oriented, self-motivated, and a team player.
Willing to support users in standby/shifts globally.
Excellent written and verbal communication skills in English and Hebrew.
Willingness to learn new IT areas and aspects.
Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
Windows 10/11 workstations: Deploying and supporting Windows endpoints.
MAC OS: Deploying and supporting Windows endpoints.
Active Directory: Users, computers, and group management.
Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
Basic knowledge & troubleshooting of computer hardware.
Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.
Advantages:
Knowledge and experience supporting:
Linux OS.
PowerShell.
Windows Servers.
DNS, DHCP.
Jira and Confluence
Intune
Microsoft Entra
Microsoft Azure.
This position is open to all candidates.
