We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.
What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.
What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.
Requirements:
IT Experience: 2+ years in IT support.
Mac & Windows Whiz: Strong skills in both platforms.
IDP Master: Know your way around tools like Okta and AzureAD.
Ticket Tracker: Experience with support ticket systems (e.g., ServiceNow).
MDM Expert: Knowledge of Kandji, Jamf, or In-Tune.
Network Know-How: Understanding of networking and security systems.
Office & Workspace Skills: Familiar with Microsoft Office and Google Workspace Admin.
Communication Champ: Experience with tools like Slack, Zoom, and MS Teams.
Super Smiley: A positive, helpful attitude is a must!
Organized & Reliable: Pretty self-explanatory!
Problem Solver: Good at figuring things out.
Talk the Talk: Great English communication skills.
IT Experience: 2+ years in IT support.
Mac & Windows Whiz: Strong skills in both platforms.
IDP Master: Know your way around tools like Okta and AzureAD.
Ticket Tracker: Experience with support ticket systems (e.g., ServiceNow).
MDM Expert: Knowledge of Kandji, Jamf, or In-Tune.
Network Know-How: Understanding of networking and security systems.
Office & Workspace Skills: Familiar with Microsoft Office and Google Workspace Admin.
Communication Champ: Experience with tools like Slack, Zoom, and MS Teams.
Super Smiley: A positive, helpful attitude is a must!
Organized & Reliable: Pretty self-explanatory!
Problem Solver: Good at figuring things out.
Talk the Talk: Great English communication skills.
This position is open to all candidates.
