Responsibilities include:
Be part of our Global IT team for all companys worldwide employees.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Maintain, upgrade, and troubleshoot physical and virtual PCs / Laptops,
Install, modify, and repair computer hardware and software for all the company worldwide employees.
Prepare and install new employees computers (Mac & Windows).
You will:
Deliver innovative solutions (cloud platforms) Azure AD, Office 365, Intune, and related technologies.
Support on / off-boarding process.
Support Papaya employees (global and local).
Monitor network performance and troubleshoot problem areas as needed.
Work with various teams – such as security, R&D, DevOps, and more.
Support and execute IT projects and new technologies.
5+ years of practical, hands-on experience in Helpdesk support and IT Systems Administration.
knowledge and experience with Microsoft Entra ID.
knowledge and experience with Microsoft Intune.
knowledge with Microsoft Power Automate.
Experience with supporting and managing Windows and Mac devices.
Deep knowledge with office 365 (manage groups, users, and integrations, SSO, SharePoint).
Experience with supporting Azure VMs.
Experience with power shell and scripting.
Highly proficient in spoken and written English.
Team player, high serviceability, great interpersonal skills – Must.
