About the Role
The ideal candidate will provide technical support to employees, resolve hardware and software issues, and ensure smooth day-to-day IT operations across the organization.
Key Responsibilities
Serve as the first point of contact for internal technical support requests – remotely and locally.
Troubleshoot and resolve issues related to hardware, software, networks, and user accounts.
Install, configure, and maintain laptops, peripherals, and business applications.
Manage users and permissions in systems such as Active Directory, M365, and SSO platforms.
Document issues and solutions in the help desk ticketing system.
Escalate complex problems to relevant IT team members when necessary.
Support onboarding and offboarding processes, including equipment setup and retrieval.
Monitor system performance and support routine maintenance tasks.
Assist in writing guides, FAQs, and internal documentation for employees.
Follow security best practices and help enforce IT policies.
1-3 years of experience in a technical support or help desk role (or equivalent training).
Strong knowledge of Windows and/or macOS operating systems.
Experience with Microsoft 365, Google Workspace, or similar productivity tools.
Familiarity with networks, VPNs, printers, and remote support tools.
Basic understanding of IT security principles.
Excellent communication and customer service skills.
Ability to troubleshoot independently and prioritize tasks.
High attention to detail and willingness to learn new technologies.
