Were looking for a motivated and service-oriented Help desk Technician to join our IT team at Pango. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools. Reporting to: IT Manager
Responsibilities:
Responsibilities:
* Handle incoming tickets in the helpdesk system and provide timely, professional support.
* Offer end-user technical assistance for computers, peripherals, and organizational software.
* Manage user accounts and permissions in Active Directory and Microsoft 365
* Install and configure operating systems and company applications.
* Maintain workstations, basic network connectivity, and communication equipment.
* Document issues, solutions, and follow-up actions according to team procedures.
Advantages:
* Experience with Intune MDM
* Familiarity with Jira or other ticketing systems.
Requirements:
* 1-2 years of experience in Help desk / Technical Support or a similar role.
* Solid understanding of Windows and Mac operating systems.
* Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls).
* Strong service orientation and problem-solving skills.
* Excellent communication and interpersonal skills.
* A proactive, detail-oriented mindset and strong sense of ownership.
* Ability to work independently as well as part of a collaborative team.
* Eagerness to learn and grow within a dynamic tech environment.
* 1-2 years of experience in Help desk / Technical Support or a similar role.
* Solid understanding of Windows and Mac operating systems.
* Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls).
* Strong service orientation and problem-solving skills.
* Excellent communication and interpersonal skills.
* A proactive, detail-oriented mindset and strong sense of ownership.
* Ability to work independently as well as part of a collaborative team.
* Eagerness to learn and grow within a dynamic tech environment.
This position is open to all candidates.
