We are looking for the person who will help us establish our global customer support to our customers (consumers and businesses) worldwide. This is a HUGGEEE role as we believe that customer support is one of the most important factors in our success. You will set the vision for our global support service by developing processes, roadmaps and strategic initiatives to ensure we're consistently delivering best-in-class customer experience.
Requirements:
5+ years in managing technical customer support teams. Big Advange – prior support for online B2C and consumer electronics products.
5+ years in managing technical customer support teams. Big Advange – prior support for online B2C and consumer electronics products.
Experience in management of large & complex service organization.
Experience from a global environment and from large, distributed companies, working with US customers.
Experience with Linux / Unix OS skills A big advantage.
Experience with machine learning, data science or data engineering an advantage.
Must be a great team player.
A great person (this is a must)
This position is open to all candidates.
