Responsibilities & Scope of Role:
Lead and manage teams of operational fraud analysts, payments operation, and reconciliation to drive improvements in Payment, Fraud, and Reconciliation processes as well as Key Performance Indicators (KPIs).
Oversee the Payments & Fraud products and services roadmap, from strategic planning to executing tactical activities.
Identify opportunities for innovation and automation to protect and grow the company's revenue.
Collaborate with internal stakeholders, including Product, Finance, CyberCrime, Legal, Engineering, Customer Care, and Operations, to define, manage, and communicate key initiatives, requirements, and KPIs.
Manage commercial relationships with external partners such as acquirers, gateways, card schemes, and PSPs, influencing decisions to maximise value from Payments & Fraud products and services.
Define and establish key performance metrics, working closely with analytics teams to measure and track KPIs, ensuring continuous communication of progress against goals.
5+ years of experience in Payments & Fraud operations in digital business or e-commerce; 2+ years of experience in payments operations, working with various vendors and performance analysis
Minimum 3 years of leadership and people management experience
Strong knowledge of card payments industry, alternative payment methods such as ApplePay & GooglePay, and reconciliation.
Deep insight into Payments & Anti-Fraud industry KPIs and approaches.
Experience with working in a matrix or complex global environment and ensuring alignment with internal and external stakeholders
Demonstrated commercial expertise in managing relationships with external stakeholders
Strong analytical skills and data-driven thinking
Flexible thinking and ability to adjust and find solutions
Fluent in English with excellent communication skills
