The service team is looking for a service product expert to provide global product support.
In this role you'll be joining the Global Service Group.
Our team provides service to a large-scale install base, at leading semiconductor manufacturers worldwide.
As part of this role you will be responsible for training, installation, and support of all products across customer sites globally.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities:
Serve as the central point of contact (Tier-3) for addressing all technical service needs related to our products.
Involved in product development activities; make sure field and customer needs are well-represented and prioritized during the product roadmap
Lead all field technical escalations
Actively participate in product evaluations
Proactively generate knowledge transfer sessions and on job training for FSEs worldwide
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) to improve field knowledge and performance.
Partner with engineering and product development to review and address Top Field Issues.
Develop new procedures, Service Notes, and troubleshooting guide as required.
In this role you'll be joining the Global Service Group.
Our team provides service to a large-scale install base, at leading semiconductor manufacturers worldwide.
As part of this role you will be responsible for training, installation, and support of all products across customer sites globally.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities:
Serve as the central point of contact (Tier-3) for addressing all technical service needs related to our products.
Involved in product development activities; make sure field and customer needs are well-represented and prioritized during the product roadmap
Lead all field technical escalations
Actively participate in product evaluations
Proactively generate knowledge transfer sessions and on job training for FSEs worldwide
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) to improve field knowledge and performance.
Partner with engineering and product development to review and address Top Field Issues.
Develop new procedures, Service Notes, and troubleshooting guide as required.
Requirements:
B.Sc. in Electronics/Mechanical Engineering or equivalentMust
Minimum 3 years as Tier-3/4 Support Engineer-Must
Previous experience and familiarity with the semiconductor industry or capital equipment manufacturersan advantage
Previous proven experience working with global customers/accounts on site
Excellent troubleshooting skills and understanding schematics
Excellent level of Englishboth spoken and technical
Ability to work independently
Proven knowledge in SEMI E10, SPC, TRIZ, structured problem solving, DOE, JMP, Python, and data analysisan advantage
Ability to travel30% of the time
B.Sc. in Electronics/Mechanical Engineering or equivalentMust
Minimum 3 years as Tier-3/4 Support Engineer-Must
Previous experience and familiarity with the semiconductor industry or capital equipment manufacturersan advantage
Previous proven experience working with global customers/accounts on site
Excellent troubleshooting skills and understanding schematics
Excellent level of Englishboth spoken and technical
Ability to work independently
Proven knowledge in SEMI E10, SPC, TRIZ, structured problem solving, DOE, JMP, Python, and data analysisan advantage
Ability to travel30% of the time
This position is open to all candidates.
