We are seeking a Global Business Applications Support Team Lead to join our team.
Key Responsibilities
Handle all types of first-level issues related to business applications and ensure the team resolves them in collaboration with QA/development teams and external vendors.
Set KPIs.
Analyse and improve operations.
Application Identity Management: Maintain permissions matrix and provide first-level support for MIS applications. Be responsible for user profiling management, and on/offboarding for all corporate applications.
Work with audit vendors annually to improve processes and provide evidence on current processes (e.g., SOX, SOC-1).
Manage employees, including weekly team meetings and 1:1s, development, and performance reviews.
Lead innovation and automation efforts to reduce manual handling and prevent incidents and requests.
Manage improvement processes and projects in both operations and application identity & user lifecycle processes.
Key Responsibilities
Handle all types of first-level issues related to business applications and ensure the team resolves them in collaboration with QA/development teams and external vendors.
Set KPIs.
Analyse and improve operations.
Application Identity Management: Maintain permissions matrix and provide first-level support for MIS applications. Be responsible for user profiling management, and on/offboarding for all corporate applications.
Work with audit vendors annually to improve processes and provide evidence on current processes (e.g., SOX, SOC-1).
Manage employees, including weekly team meetings and 1:1s, development, and performance reviews.
Lead innovation and automation efforts to reduce manual handling and prevent incidents and requests.
Manage improvement processes and projects in both operations and application identity & user lifecycle processes.
Requirements:
2+ years of experience leading a technical support team.
Proven project management skills.
Experience with Applications Identity Management.
Strong customer service orientation and a passion for exceeding expectations.
Fluent in written and verbal English.
Excellent communication and interpersonal skills with a demonstrated ability to build and motivate a team.
Strong self-learning abilities with a willingness to stay up-to-date on emerging technologies.
Experience in IT audits (SOX, SOC compliance) a plus.
Analytical mindset and problem-solving skills a plus.
Proficiency in Jira, Salesforce, and SAP administration a plus.
Bachelor's degree in Information Systems Engineering, Computer Science, or a related field a plus.
2+ years of experience leading a technical support team.
Proven project management skills.
Experience with Applications Identity Management.
Strong customer service orientation and a passion for exceeding expectations.
Fluent in written and verbal English.
Excellent communication and interpersonal skills with a demonstrated ability to build and motivate a team.
Strong self-learning abilities with a willingness to stay up-to-date on emerging technologies.
Experience in IT audits (SOX, SOC compliance) a plus.
Analytical mindset and problem-solving skills a plus.
Proficiency in Jira, Salesforce, and SAP administration a plus.
Bachelor's degree in Information Systems Engineering, Computer Science, or a related field a plus.
This position is open to all candidates.
