Gett is looking for an Experienced Help desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
Responsibilities:
– Support IT-related incidents / requests of users and support existing systems and services.
– Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware / software.
– Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
– Diagnose and resolve technical hardware / software issues in a mixed Windows / Mac environment.
– Identify and escalate situations that require urgent attention.
– Follow up with customers, provide feedback and see problems through to resolution.
Requirements:
– 3 years of practical experience in supporting IT environments for over 200 users.
– Expertise in Microsoft Azure AD Domain, managing permissions, servers, and roles.
– Experience with Windows operating systems is required.
– Experience with Mac operating systems is a plus.
– Proficient in Microsoft Office 365 and Google Apps.
– Knowledge of Python programming is a plus.
– Customer-focused with excellent communication skills, capable of performing well under pressure.
– Outstanding analytical and problem-solving abilities, with a keen eye for detail.
– Strong troubleshooting and multitasking capabilities.
– Familiarity with network systems like firewalls, switches, and WiFi is advantageous.
– Relevant professional certifications are preferred.
– Fluent in English, with high proficiency in both reading and writing, is mandatory.
– 3 years of practical experience in supporting IT environments for over 200 users.
– Expertise in Microsoft Azure AD Domain, managing permissions, servers, and roles.
– Experience with Windows operating systems is required.
– Experience with Mac operating systems is a plus.
– Proficient in Microsoft Office 365 and Google Apps.
– Knowledge of Python programming is a plus.
– Customer-focused with excellent communication skills, capable of performing well under pressure.
– Outstanding analytical and problem-solving abilities, with a keen eye for detail.
– Strong troubleshooting and multitasking capabilities.
– Familiarity with network systems like firewalls, switches, and WiFi is advantageous.
– Relevant professional certifications are preferred.
– Fluent in English, with high proficiency in both reading and writing, is mandatory.
This position is open to all candidates.
