We are looking for a smart, enthusiastic, passionate leader who will manage the day to day operations of a multinational Content Review Team based in IL and Bulgaria.
This role is geared towards a results-oriented leader with a can-do attitude and a passion for both people and content.
The Team Leader will be responsible for managing a group of content reviewers in extended business hours, to internal and external customers all over the world. This is a unique opportunity to significantly impact advertisers success in leading a data and content quality oriented operation.
Responsibilities and skills:
Lead a team of content reviewers, across different markets in multiple languages.
Support your teammates personal career growth
Manage a team to meet demanding SLAs and high quality standards
Improve KPIs & SLAs to consistently deliver exceptional service
Be a data expert, report and provide insights and periodic progress reports
Implement processes and tools to ensure the team performs and scales successfully
Foster a collaborative atmosphere, provide formal and informal training and mentoring
Provide suggestions and execute improvements of processes and workflows
Communicate urgent issues internally and externally
Working closely with the business teams throughout the company
Self-starter who can easily adapt to change (new content, changing policies)
Support recruitment efforts, ability to recognize talent.
This role is geared towards a results-oriented leader with a can-do attitude and a passion for both people and content.
The Team Leader will be responsible for managing a group of content reviewers in extended business hours, to internal and external customers all over the world. This is a unique opportunity to significantly impact advertisers success in leading a data and content quality oriented operation.
Responsibilities and skills:
Lead a team of content reviewers, across different markets in multiple languages.
Support your teammates personal career growth
Manage a team to meet demanding SLAs and high quality standards
Improve KPIs & SLAs to consistently deliver exceptional service
Be a data expert, report and provide insights and periodic progress reports
Implement processes and tools to ensure the team performs and scales successfully
Foster a collaborative atmosphere, provide formal and informal training and mentoring
Provide suggestions and execute improvements of processes and workflows
Communicate urgent issues internally and externally
Working closely with the business teams throughout the company
Self-starter who can easily adapt to change (new content, changing policies)
Support recruitment efforts, ability to recognize talent.
Requirements:
At least 1 year experience in leadership roles, preferably in a multilingual/multicultural environment.
Proven ability to work in a complex environment that requires balance and risk mitigations with numerous stakeholders.
Experience in working in a hectic global tech environment such as customer service or call center environment
Excellent soft skills
Excellent time and change management skills, able to work independently and prioritize
Strong organizational and project management skills
Ability to make fact-based decisions, quickly coupled with great attention to detail to ensure high-quality work products
Data and KPIs oriented. Hands on experience with KPI setting and measurement
Efficient, energetic, motivated with a proactive attitude. Familiar with MS office (mainly Excel) and Google Drive tools for updating progress
Willingness to work hard, hustle, and get things done with a hands-on approach
Excellent written and verbal communication skills in English.
At least 1 year experience in leadership roles, preferably in a multilingual/multicultural environment.
Proven ability to work in a complex environment that requires balance and risk mitigations with numerous stakeholders.
Experience in working in a hectic global tech environment such as customer service or call center environment
Excellent soft skills
Excellent time and change management skills, able to work independently and prioritize
Strong organizational and project management skills
Ability to make fact-based decisions, quickly coupled with great attention to detail to ensure high-quality work products
Data and KPIs oriented. Hands on experience with KPI setting and measurement
Efficient, energetic, motivated with a proactive attitude. Familiar with MS office (mainly Excel) and Google Drive tools for updating progress
Willingness to work hard, hustle, and get things done with a hands-on approach
Excellent written and verbal communication skills in English.
This position is open to all candidates.
