We are looking for a Field Service Engineer.
Duties & Responsibilities:
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the companys X-Ray and CT products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Sunday- Thursday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies
Duties & Responsibilities:
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the companys X-Ray and CT products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Sunday- Thursday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies
Requirements:
Technical Knowledge and Skills:
Practical Electronics Engineer, or Electrical equivalent or 2-3 years of related experience is required.
Equivalence achieved through comparative work and life experience is acceptable.
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Use of metrology and hand held tools
Experience in troubleshooting, field repair or technical support activities centered on Electrical and Mechanical systems and equipment is desirable
Individual should possess excellent communication and problem solving skills.
A strong orientation for customer focus and teamwork will be required.
Technical Knowledge and Skills:
Practical Electronics Engineer, or Electrical equivalent or 2-3 years of related experience is required.
Equivalence achieved through comparative work and life experience is acceptable.
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Use of metrology and hand held tools
Experience in troubleshooting, field repair or technical support activities centered on Electrical and Mechanical systems and equipment is desirable
Individual should possess excellent communication and problem solving skills.
A strong orientation for customer focus and teamwork will be required.
This position is open to all candidates.
