We are seeking a proactive, service-oriented IT Technician to join our global IT organization. In this role, you will provide hands-on support for laptops, desktops, conference rooms, and collaboration tools across Windows & macOS environments. You will also support internal company events and ensure smooth and reliable IT operations for employees worldwide.
Key Responsibilities
Provide hands-on technical support for laptops, desktops, and workstations across Windows & macOS.
Peripheral Management: Install, configure, and maintain docking stations, monitors, webcams, keyboards, mice, headsets, printers, and specialty equipment.
Manage peripheral inventory, compatibility, and standardization.
Networking & Connectivity: Troubleshoot Wi-Fi, VPN, printers, and shared network resources.
Conference Room & Event Support: Setup, test, and maintain video conferencing and audio systems (Teams / Zoom Rooms).
Documentation: Maintain accurate records, update knowledge base articles, and track cases in the ITSM platform.
Key Responsibilities
Provide hands-on technical support for laptops, desktops, and workstations across Windows & macOS.
Peripheral Management: Install, configure, and maintain docking stations, monitors, webcams, keyboards, mice, headsets, printers, and specialty equipment.
Manage peripheral inventory, compatibility, and standardization.
Networking & Connectivity: Troubleshoot Wi-Fi, VPN, printers, and shared network resources.
Conference Room & Event Support: Setup, test, and maintain video conferencing and audio systems (Teams / Zoom Rooms).
Documentation: Maintain accurate records, update knowledge base articles, and track cases in the ITSM platform.
Requirements:
Hands-on experience supporting Windows and macOS devices.
Understanding of hardware components, imaging, and troubleshooting methodologies.
Familiarity with Active Directory and basic networking concepts.
Strong communication skills, patience, and a customer-first mindset.
Ability to work independently, prioritize tasks, and follow through to resolution.
Preferred/Bonus Qualifications
Experience with Zoom/Teams meeting rooms or AV systems.
ITSM experience (Jira Service Management, ServiceNow, Zendesk).
CompTIA A+, Network+, MCSA, or equivalent certifications.
12 years in a Helpdesk / Field Technician role.
Hands-on experience supporting Windows and macOS devices.
Understanding of hardware components, imaging, and troubleshooting methodologies.
Familiarity with Active Directory and basic networking concepts.
Strong communication skills, patience, and a customer-first mindset.
Ability to work independently, prioritize tasks, and follow through to resolution.
Preferred/Bonus Qualifications
Experience with Zoom/Teams meeting rooms or AV systems.
ITSM experience (Jira Service Management, ServiceNow, Zendesk).
CompTIA A+, Network+, MCSA, or equivalent certifications.
12 years in a Helpdesk / Field Technician role.
This position is open to all candidates.
