You will have the skills of the ERT highest escalation group, providing technical security and support and expert guidance on product use as part of an overall network security defense solution (I.e. attack detection and mitigation), support strategic internal and customer projects, and provide real time support to security-related business and technical challenges.
In addition, as an Engineer the successful candidate will guide and support more junior ERT Analysts and facilitate collaboration between other groups, including our senior Cloud WAF and DDoS teams, and our TAC support group. The ERT Engineer is one link up in the escalation chain for ERT Analysts and provides support as part of the off hours on-call group.
Requirements:
What do you need to succeed:
Availability to work in shifts 24/7- at least 5 shifts a week.
Customer and service oriented.
Excellent troubleshooting and diagnosis capabilities.
Willing to be on alert during off-work hours.
Excellent communication skills and teamwork.
Excellent time management, multi-tasking, and prioritization skills.
Perceptive, fast learner, and able to perform well under pressure.
Good staff management skills, building team trust and collaboration.
Able to work and guide communication between other teams and their management.
What do you need to succeed:
Availability to work in shifts 24/7- at least 5 shifts a week.
Customer and service oriented.
Excellent troubleshooting and diagnosis capabilities.
Willing to be on alert during off-work hours.
Excellent communication skills and teamwork.
Excellent time management, multi-tasking, and prioritization skills.
Perceptive, fast learner, and able to perform well under pressure.
Good staff management skills, building team trust and collaboration.
Able to work and guide communication between other teams and their management.
Will be happy if you also have:
Experience in similar positions/companies.
BSc/BA in Computer Science or equivalent.
Knowledge in scripting language.
This position is open to all candidates.
