We are looking for an Enterprise Customer Success Manager for our Enterprise business. The CSM will join and lead our CSM team and will empowering customers teams to fulfill their goals. By being experts of the monday.com platform, we can provide a unique level of consultation and inspiration to our customers.
About The Role
Build strong relationships with our clients to understand their needs and ensure their success with our company & monday.com
Serve as the main point of contact and liaison between our clients and the rest of the company team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com and our company capabilities
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence monday.com or our company product development roadmaps.
About The Role
Build strong relationships with our clients to understand their needs and ensure their success with our company & monday.com
Serve as the main point of contact and liaison between our clients and the rest of the company team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com and our company capabilities
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence monday.com or our company product development roadmaps.
Requirements:
3+ years of B2B SaaS customer success for Enterprise accounts -MUST
Superb written and verbal communication skills in English- MUST
Previous experience in Project Management or Support- advantage
Ability to take initiative and adapt
Prior experience in strategy consulting, account management or consulting experience working with accounts of various sizes – advantage
Strong customer-facing and presentation skills with the ability to establish credibility with executives
BA or BS degree
Experience with monday.com – Advantage.
3+ years of B2B SaaS customer success for Enterprise accounts -MUST
Superb written and verbal communication skills in English- MUST
Previous experience in Project Management or Support- advantage
Ability to take initiative and adapt
Prior experience in strategy consulting, account management or consulting experience working with accounts of various sizes – advantage
Strong customer-facing and presentation skills with the ability to establish credibility with executives
BA or BS degree
Experience with monday.com – Advantage.
This position is open to all candidates.
