55% Design, Develop, Test, Document and Maintain Test setups, Test scripts and Software Applications to Troubleshoot, Diagnose or Qualify software and hardware components of the tablets.
40% Maintain expert level of product knowledge and applications to provide product support and training to customers and partners.
Understand field technology, systems, and applications to contribute to the support team in product training, troubleshooting and procedures.
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Research, Identify, Develop, Document and Recommend corrective measures to address technical issues identified in the field or in-house.
5% Work closely with internal engineering teams to ensure that they are meeting the customers needs and be a liaison to the customer.
2+ years experience in electronic repair and troubleshooting (May overlap with the above line item)
Knowledge and operational skills in electronics combined with competency in computer software applications.
Hands-on experience with electronic test equipment like Digital Multimeters and Oscilloscopes.
Experience installing and troubleshooting 12 Volt products.
Familiarity with bash and shell scripting.
Familiarity with Vehicle Bus Automotive Protocols.
Travel to customer locations to solve integration issues (up to 10%)
Education
Preferred Education:
Bachelors degree in Electronics Engineering, Electronics Technology, Computer Engineering, or equivalent education.
MECP Certification preferred
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Ability to learn new programming languages, technologies, and software
Quick learner with the ability to multi-task in a fast-paced environment
Team player with excellent communication skills, including good writing skills
Must have exceptional troubleshooting and customer service skills
Effective at working with remote stakeholders and peers
