A Dispute Management Specialist is tasked with managing chargeback, fraud, and recall cases.
Main Responsibilities
Receiving chargeback/fraud/recall notifications from various sources and making sure these are correct and subsequently opening the relevant case in our internal CRM.
Communicating with clients via email to regarding the chargeback/fraud/recall notification(s) and ascertaining whether these would be disputed based on the clients wishes as well as chances of success.
Collecting and preparing the necessary documents needed for a successful dispute, preparing the case in accordance with company policy and external standards and submitting the documents to various partners and external parties.
Tracking the status of ongoing disputes and creating scheduled reports to reflect all open cases and their status.
Requirements:
Good knowledge in Excel
English: reading & writing
Previous experience with chargeback management- a big advantage
Attentive to details.
Organized, able to prioritize tasks and meet deadlines.
Good knowledge in Excel
English: reading & writing
Previous experience with chargeback management- a big advantage
Attentive to details.
Organized, able to prioritize tasks and meet deadlines.
This position is open to all candidates.