Provide excellent differentiated service to customers, ensuring customer success via our digital channels.
Manage service operation activities in both digital and call center aspects
Manage Service KPIs for all service partners -setting targets, monitoring performance evaluation.
Manage service marketing activities- creating plan, execution reporting, based on Customer service support.
Resolving quality / customer problems; identifying trends recommending Improvements based on trends and weak points.
Analyzing service and customer service data
Assist in the development preparation of after sales strategy
Develop technical skills and knowledge for call center and service team members
Manage service operation activities in both digital and call center aspects
Manage Service KPIs for all service partners -setting targets, monitoring performance evaluation.
Manage service marketing activities- creating plan, execution reporting, based on Customer service support.
Resolving quality / customer problems; identifying trends recommending Improvements based on trends and weak points.
Analyzing service and customer service data
Assist in the development preparation of after sales strategy
Develop technical skills and knowledge for call center and service team members
Requirements:
5 years experience in customer service management or Success
Technical knowledge and orientation
Customer and service orientation
High analytical skills- experience in analysing complex data
Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Self-learning ability
Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc)
English- High level.
5 years experience in customer service management or Success
Technical knowledge and orientation
Customer and service orientation
High analytical skills- experience in analysing complex data
Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Self-learning ability
Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc)
English- High level.
This position is open to all candidates.
