As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues.
Elegantly handle customer requests and maintain our SLA & customer satisfaction.
Escalate and own issues internally and externally with service providers / partners.
Extend our knowledge base.
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.
Be the first line of defense and escalation for any technical issues.
Elegantly handle customer requests and maintain our SLA & customer satisfaction.
Escalate and own issues internally and externally with service providers / partners.
Extend our knowledge base.
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.
Requirements:
At least 3 semesters (1.5 years) left until graduation.
Proficient in English.
Able to work independently from our regional office.
Customer facing experience in a B2B global company.
Knowledge of API management and bug reporting tools.
Ability to work under pressure in a fast-paced environment.
Great technical writing and verbal communication skills.
Strong troubleshooting skills using multiple tools / logs correlation.
Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
Experience in the payments industry – Big Advantage.
At least 3 semesters (1.5 years) left until graduation.
Proficient in English.
Able to work independently from our regional office.
Customer facing experience in a B2B global company.
Knowledge of API management and bug reporting tools.
Ability to work under pressure in a fast-paced environment.
Great technical writing and verbal communication skills.
Strong troubleshooting skills using multiple tools / logs correlation.
Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
Experience in the payments industry – Big Advantage.
This position is open to all candidates.
