Responsibilities
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions
Fluent in French language is required
Previous experience in a customer service role is preferred
Sound judgment and excellent problem-solving skills
Practical experience with standard industry tools such as CRM and ticketing systems
Fintech/Hi-tech experience is preferred
Impressive interpersonal and communication skills
Strong computer skills
Outstanding attention to detail, with an ability to spot numerical errors
Highly organized with the ability to multitask and work under pressure
Tech savvy and the ability to pick up new technology quickly
Able to accommodate global working hours – Mon – Fri 9am-6pm
