Required Customer Support Specialist
The pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. Our platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why us:
Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. You have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Respond to customer support inquiries as quickly and accurately as possible
Become an expert user of all our products
Reproduce and provide updates to customers regarding reported issues/defects
Manage communication with other departments
Make sure customers tickets are being handled properly and according to SLA
Contribute to our knowledge base.
The pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. Our platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why us:
Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. You have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Respond to customer support inquiries as quickly and accurately as possible
Become an expert user of all our products
Reproduce and provide updates to customers regarding reported issues/defects
Manage communication with other departments
Make sure customers tickets are being handled properly and according to SLA
Contribute to our knowledge base.
Requirements:
Availability to work 5 shifts a week, including nights
Client-oriented
Team player
Quick learner, independent and detail-oriented
Perform multiple tasks and prioritize
Technology-oriented with analytical thinking and problem-solving skills
Fluent English (both written and verbal)
Great communication skills
Bonus Points:
Experience in similar roles
Interest in sports.
Availability to work 5 shifts a week, including nights
Client-oriented
Team player
Quick learner, independent and detail-oriented
Perform multiple tasks and prioritize
Technology-oriented with analytical thinking and problem-solving skills
Fluent English (both written and verbal)
Great communication skills
Bonus Points:
Experience in similar roles
Interest in sports.
This position is open to all candidates.
