We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!
You will
Working Sunday – Thursday 08:00-17:00, 5 days a week
Hybrid work environment – both home and office
Interact with customers & provide exceptional customer service experience
Multitask between different communication channels Calls, Chats & Emails
Provide answers by identifying problems, researching, and guiding the customer through the correct steps
Coordinate with management team members to resolve escalated clients and/or customer issues
Improve customer experience, encourage organic growth & creating engagement
Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members
If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!
You will
Working Sunday – Thursday 08:00-17:00, 5 days a week
Hybrid work environment – both home and office
Interact with customers & provide exceptional customer service experience
Multitask between different communication channels Calls, Chats & Emails
Provide answers by identifying problems, researching, and guiding the customer through the correct steps
Coordinate with management team members to resolve escalated clients and/or customer issues
Improve customer experience, encourage organic growth & creating engagement
Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members
Requirements:
Excellent written and verbal communication skills in Hindi & English Mandatory
Hebrew speaker Advantage
Experience in customer support
Excellent communication between both customers & within company departments
Experience in the Payments and Banking industry Advantage
Ability to work independently and under pressure
Proven ability to work in fast-paced dynamic environments & to multi-task
Proficient in all MS Office products
Service-oriented person
Excellent written and verbal communication skills in Hindi & English Mandatory
Hebrew speaker Advantage
Experience in customer support
Excellent communication between both customers & within company departments
Experience in the Payments and Banking industry Advantage
Ability to work independently and under pressure
Proven ability to work in fast-paced dynamic environments & to multi-task
Proficient in all MS Office products
Service-oriented person
This position is open to all candidates.
