The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
About The Role
We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!
You will
Hybrid work environment – both home and office
Interact with customers & provide exceptional customer service experience
Multitask between different communication channels Calls, Chats & Emails
Provide answers by identifying problems, researching, and guiding the customer through the correct steps
Coordinate with management team members to resolve escalated clients and/or customer issues
Improve customer experience, encourage organic growth & creating engagement
Promote the Cultural Values through both behavior and attitude, including being an advocate for team members
Excellent written and verbal communication skills in Hebrew & English Mandatory
Experience in customer support
Excellent communication between both customers & within company departments
Experience in the Payments and Banking industry Advantage
Ability to work independently and under pressure
Proven ability to work in fast-paced dynamic environments & to multi-task
Proficient in all MS Office products
Service-oriented person
