Calling all customer-centric enthusiasts and problem-solving wizards!
Ever dreamt of joining a team that's revolutionizing agriculture with a touch of futuristic flair? Well, our company, the autonomous vegetable wizard driven by AI magic, is on the lookout for a Customer Support extraordinaire to join our ever-expanding crew!
Picture this: our virtual agronomist, the genius behind our sophisticated device, is on a mission to grow veggies to absolute perfection. And guess what? It does it automatically, remotely, and can handle a variety of veggies all at once!
Here is what were looking for:
We are in search of our first Customer Support Specialist to directly engage with customers and contribute hands-on to the development of our support operations. This role involves being the primary point of contact for customer inquiries, troubleshooting issues, and spearheading the creation of our support infrastructure. We're looking for someone ready to roll up their sleeves and make a direct impact on ensuring exceptional customer service.
Location: Bar-Lev, Israel (between Akko and Karmiel)
Your Mission:
Keep our customers always happy and satisfied
Provide top-class support and customer experience
Resolve customer queries, recommend solutions, and follow up until final resolution
Guide users through features and functionalities such as onboarding, maintenance, and
ongoing activities
Create and write support playbooks for partners and guide them through the tools and
Processes.
Ever dreamt of joining a team that's revolutionizing agriculture with a touch of futuristic flair? Well, our company, the autonomous vegetable wizard driven by AI magic, is on the lookout for a Customer Support extraordinaire to join our ever-expanding crew!
Picture this: our virtual agronomist, the genius behind our sophisticated device, is on a mission to grow veggies to absolute perfection. And guess what? It does it automatically, remotely, and can handle a variety of veggies all at once!
Here is what were looking for:
We are in search of our first Customer Support Specialist to directly engage with customers and contribute hands-on to the development of our support operations. This role involves being the primary point of contact for customer inquiries, troubleshooting issues, and spearheading the creation of our support infrastructure. We're looking for someone ready to roll up their sleeves and make a direct impact on ensuring exceptional customer service.
Location: Bar-Lev, Israel (between Akko and Karmiel)
Your Mission:
Keep our customers always happy and satisfied
Provide top-class support and customer experience
Resolve customer queries, recommend solutions, and follow up until final resolution
Guide users through features and functionalities such as onboarding, maintenance, and
ongoing activities
Create and write support playbooks for partners and guide them through the tools and
Processes.
Requirements:
You Bring:
Experience – up to 5 years as customer support or customer success
Excellent communication and problem-solving skills
Superb written and verbal communication skills
Strong team player; thrives in a multi-tasking environment
Ability to take initiative and adapt
Patience when handling tough cases
Tech oriented and fast learner
English and Hebrew – High proficiency a Must
Relevant diploma
You Bring:
Experience – up to 5 years as customer support or customer success
Excellent communication and problem-solving skills
Superb written and verbal communication skills
Strong team player; thrives in a multi-tasking environment
Ability to take initiative and adapt
Patience when handling tough cases
Tech oriented and fast learner
English and Hebrew – High proficiency a Must
Relevant diploma
This position is open to all candidates.
