The position
The Position:
Your day will start with reviewing and addressing recent customer technical issues to ensure timely and effective resolutions. You'll then move on to analyzing data to generate comprehensive reports that help us understand overall trends and identify key issues. Throughout the day, you'll focus on managing customer returns, ensuring a smooth process in accordance with our policies.
As part of your role, you will also track chip-for-chip compensation processes with suppliers and manage defective product inventory to meet customer demands. Additionally, you'll be responsible for setting up and maintaining the necessary infrastructure to support these processes and will continuously seek and implement process improvements to enhance efficiency and customer satisfaction.
What will your job look like:
Customer Support: Address and resolve technical issues reported by customers.
Data Analysis: Analyze data to generate comprehensive reports.
Returns Management: Oversee and manage customer returns.
Compensation Tracking: Monitor and manage chip-for-chip compensation processes with ST.
Faulty Inventory Management: Manage and track defective product inventory.
Infrastructure Setup: Establish and maintain necessary infrastructure.
Process Improvement: Identify and implement process enhancements to improve efficiency and customer satisfaction.
All you need is:
Excellent English skills.
Bachelor's degree in Industrial Engineering, Management, or a related field.
At least 5 years of experience in a similar role.
High level of customer service.
Exceptional analytical skills and problem-solving abilities.
Attention to details and ability to dive deep into complex issues.
High learning agility and capability to quickly acquire new skills and knowledge.
