Join us and become an integral part of our Customer Success efforts by providing technical support to key accounts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.
Responsibilities:
Supporting business partners tickets over email.
Investigations and troubleshooting of reported technical issues
Manage escalations of issues to relevant R&D teams.
Support internal teams operational processes and requirements.
Work with Product and Business teams to convey partners requirements and business needs.
Requirements:
2+ years of experience in B2B or B2B2C technical support, account management, business operations, or equivalent.
English and Russian Full professional proficiency level
Tech savvy ability to technically present the company to its customers and ability to have high-level technical conversations with customers.
High organizational skills and attention to detail in a multitasking work environment
Strong interpersonal and customer care skills
Strong data orientation skills and high proficiency in MS Excel.
Advantages:
Enthusiastic user.
Experience working with CRM/ticketing systems (Jira, Zendesk, Hubspot, etc.)
Familiarity with server-side communication protocols and application programming interfaces.
Familiarity with SQL or/and NoSQL databases
