Required Customer Success Manager – European Market
About the Customer Success Team:
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today:
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. Youll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success. This will be the second CSM in the European region – so you will have a strategic impact on success of growth.
This is a full-time position, Monday through Friday, based on Israel Standard Time (IST).
About the Customer Success Team:
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today:
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. Youll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success. This will be the second CSM in the European region – so you will have a strategic impact on success of growth.
This is a full-time position, Monday through Friday, based on Israel Standard Time (IST).
Requirements:
At least 3+ years of experience in customer success in a SaaS environment.
Ability to work with Enterprise and Mid-Market customers
Desire to work remotely in a fast-paced startup environment
Occasional client visits
Passion to apply your tech-savviness to learn Riversides product functionality
An ability to excel in achieving KPIs and targets
Strong verbal and written communication skills in English
Strong analytical and problem-solving skills
Ability to prioritize, organize, and execute multiple tasks with deadlines.
At least 3+ years of experience in customer success in a SaaS environment.
Ability to work with Enterprise and Mid-Market customers
Desire to work remotely in a fast-paced startup environment
Occasional client visits
Passion to apply your tech-savviness to learn Riversides product functionality
An ability to excel in achieving KPIs and targets
Strong verbal and written communication skills in English
Strong analytical and problem-solving skills
Ability to prioritize, organize, and execute multiple tasks with deadlines.
This position is open to all candidates.
