We are looking foe a Customer Success Manager.
What You Will Do:
As a Customer Success Manager, you will be instrumental in building & executing our customers’ application security program, helping them achieve their business outcomes & realize value from our platform.
Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals.
Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution.
Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is our success.
Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted.
What You Will Do:
As a Customer Success Manager, you will be instrumental in building & executing our customers’ application security program, helping them achieve their business outcomes & realize value from our platform.
Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals.
Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution.
Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is our success.
Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted.
Requirements:
At least 5 years of experience in the security field as a Customer Success Manager with a technical background.
You are a strong problem solver with the ability to come up with creative and innovative solutions to challenges & customer requirements you have not encountered before.
Solid oral, written, presentation, collaboration, and interpersonal communication skills make you the right person for this job.
Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc. is an plus
Proven technical leadership in SaaS platforms, cloud technologies, or infrastructure
Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team.
Focused on customer partnership & success, building long-term strategic relationships and champions at all levels.
Advantage: Experienced with docker / kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments.
Preferably, you have a B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience.
At least 5 years of experience in the security field as a Customer Success Manager with a technical background.
You are a strong problem solver with the ability to come up with creative and innovative solutions to challenges & customer requirements you have not encountered before.
Solid oral, written, presentation, collaboration, and interpersonal communication skills make you the right person for this job.
Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc. is an plus
Proven technical leadership in SaaS platforms, cloud technologies, or infrastructure
Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team.
Focused on customer partnership & success, building long-term strategic relationships and champions at all levels.
Advantage: Experienced with docker / kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments.
Preferably, you have a B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience.
This position is open to all candidates.
