The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of Fiverrs most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to Fiverr.
2-3 years account management or customer success experience in high-tech required.
Fluent English is a must, German, Russian, or Italian is a plus.
Excellent verbal and written communication skills.
Experience delivering customer-focused solutions and conducting onboarding webinars.
Strong analytical skills to translate data into insights and create structure in ambiguous situations.
Passion for technology and Gig Economy.
Preferred experience with Salesforce and G Suite, particularly Sheets and Slides.
