what youll do:
Be the customer advocate within the organization – operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally.
Own shared responsibility for customer churn.
Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes).
Own responsibility for invoice payments, renewals, contractual changes.
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged.
Identify up-sell opportunities and communicate them to the relevant business line owner.
Facilitate and support up-sell processes.
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers.
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Maintain all information on customer activity within the CRM platform.
You'll do it using:
CSM / Client-facing Experience with Enterprise customers.
Experience in a Global SaaS software organization.
Knowledge and experience working in the Insurance industry, specifically Pricing A Must.
Ability to work in a multicultural environment.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Strong interpersonal skills, people person.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
Willingness to travel extensively.
Motivation, flexibility, proactiveness, and ability to work independently and as a part of a team.
Fluency in Spanish – an advantage.
